Privacy Policy

1. Introduction

Suga ("we", "our", or "us") operates the Suga platform, which provides AI-powered customer support automation, workflow management, and communication tools. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and organization details.

Gmail Data (with your permission)

If you connect your Gmail account, we access your email data using the Gmail API with the scopes you authorize (read, send, and modify). We use this data solely to provide email management and automation features within the Suga platform. We do not sell, share, or use your email content for advertising purposes.

Usage Data

We collect information about how you interact with our service, including pages visited, features used, workflows created, and performance metrics.

Browser Extension Data

If you use the Suga browser extension, it records your interactions (clicks, navigation, form inputs) to generate automated workflows. This data is sent to our servers only when you explicitly choose to save a recording.

3. How We Use Your Information

• To provide, operate, and maintain the Suga platform
• To process and manage your workflows and automations
• To send and receive emails on your behalf (when authorized)
• To provide AI-powered suggestions and analytics
• To improve our service and develop new features
• To communicate with you about your account and service updates
• To detect and prevent fraud or security issues

4. Google API Services — Limited Use Disclosure

Suga's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We only use access to Gmail data to provide email features you explicitly request
• We do not use Gmail data for advertising
• We do not sell Gmail data to third parties
• We do not use Gmail data for purposes unrelated to the Suga platform
• Human access to Gmail data is limited to debugging issues with your permission

5. Data Storage and Security

Your data is stored securely using Supabase (hosted on AWS) with row-level security policies. All data is encrypted in transit (TLS) and at rest. We implement industry-standard security measures to protect your information.

6. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Third-party services that help us operate (e.g., Supabase for database, SendGrid for email delivery)
• Legal requirements: When required by law or to protect our rights
• With your consent: When you explicitly authorize sharing

7. Your Rights

You have the right to:

• Access and download your personal data
• Delete your account and associated data
• Revoke Gmail access at any time through your Google Account settings
• Opt out of non-essential communications
• Request correction of inaccurate data

8. Data Retention

We retain your data for as long as your account is active. When you delete your account, we remove your personal data within 30 days. Some anonymized, aggregated data may be retained for analytics purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our platform.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at happynishan30@gmail.com